ETHICAL FASHION... All the products in our catalog are animal free manufactured.

Returns and Exchanges

Returns and Exchanges
We have a 30 day no-hassle Return/Exchange, or Full Refund Policy. Shipping fee is non-refundable. Return item(s) must be UNUSED and in its ORIGINAL CONDITION.  Items must be returned with the RMA FORM emailed to you by one of our customer service agents. Please download, fill the form, and send it with the return item(s). Please, ship item (s) to:
941 NE 19th Avenue Suite 305 Fort Lauderdale, FL 33304 United States of America
Att: “RETURN GOODS.”
 Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at trendnchiccustomerservice@gmail.com
A customer service agent (CSA) will contact you within 12 to 24 hours after receiving your message.
 Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email mail your item to:
941 NE 19th Avenue suite 305 Fort Lauderdale FL 33304 United States of America
Att:  “EXCHANGE GOODS”
 Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.