ETHICAL FASHION... All the products in our catalog are animal free manufactured.

FAQS

Hello and Thank YOU for Your Business.

Because we ship directly from our international vendors, your purchase may take 2-8 weeks to arrive depending on the postage office and customs of the country you are purchasing from. For USA & Canada residents, shipment will take between 2-4 week maximum.  Please try to be a bit patient.  Your gorgeous accessory is on its way, and we will email you the purchase order tracking number with no longer 72 hours after the item is shipped to you. Here are some frequent asked questions that may help you to better understand how we do work:

 How long does it take for an order to arrive?

This depends on the product ordered.  Most items will arrive in about 2-8 weeks. If you're still not sure, just email us.  We're happy to help.

 Can I have a tracking number?

We will provide you with a tracking number as soon as we get them from our International representative. We will keep you informed about the traffic of your purchase

In what currency ($)  does your store charge?

Trendnchic is located in the United States. Therefore, all prices are charged in US$ (DOLLAR)

Where does trendnchic.com ship its products to?

Trendnchic.com will ship its products worldwide.

 How much will be my shipping fee?

There is no Shipping charge for your purchase. trendNchic.com go further in order to provide our customers shopping satisfaction. Your purchases will be shipped for FREE. ALWAYS FREE SHIPPING policy.

 I ordered multiple items, and only received one... where is the rest of my order?

Products will be arriving from different origins.  When multiple items are ordered at one time, they may be shipped from different vendors and will arrive at different times. If there is a problem keeping you from receive your complete order, we will refund you the amount of the product not received or give you credit for the merchandise. Just contact us about it. We will always take great care of you.

 Why have I not received any order confirmation details?

Customers can accidentally digit  wrong email information. We will send you a confirmation email as soon as your order is placed. Make sure that the information provided in your checkout is correct before submitting it to our sales department and you will get your confirmation notice and further information about your purchase. If you believe you may have entered your email wrong please contact us and we will fix it for you.

 What is your refunds returns and exchanges policy?

We have a 30 day no-hassle Return/Exchange, or Full Refund Policy. Shipping fee is non-refundable. Return item(s) must be UNUSED and in its ORIGINAL CONDITION.  Items must be returned with the RMA FORM emailed to you by one of our customer service agents. Please download, fill the form, and send it with the return item(s). Please, ship item (s) to:

941 NE 19th Avenue Suite 305 Fort Lauderdale, FL 33304 United States of America

Att: “RETURN GOODS.”

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at trendnchiccustomerservice@gmail.com

A customer service agent (CSA) will contact you within 12 to 24 hours after receiving your message.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order.

Are the "FREE" items really free?

Of course! We do have lots of promotional sales, and all you have to pay will be shipping cost.

For Brazilian Customers only.

Please use links bellow in order to track your shipment after it enters in the country of Brazil:

1.   http://www2.correios.com.br/sistemas/rastreamento/multResultado.cfm

2.   http://www.correios.com.br/para-voce/precisa-de-ajuda/como-rastrear-um-objeto/rastreamento-via-sms 

 For more information please contact us at:

trendnchiccustomerservice@gmail.com